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COVID-19 Policy

To our Citizen community,

As we continue to monitor the constantly evolving COVID-19 situation, the health and well being of our customers and our staff is our top priority.  On March.16th we made the critical decision to close our retail store temporarily.  We believe that #stayathome policy was the right decision to make. 

We miss seeing you at our store, but the good news is that we can still communicate and interact through our online store.  Meanwhile, we would love to keep connected through social media, email (patrick@citizenclothing.ca), or direct messaging (FB) while we stay safe at home.  We will be constantly keeping you updated on those digital platforms and will be looking to service you in any way possible. 

As a family-run company, we consider our customers part of our family.  We are here to serve and support you, and want to provide assurance that the safety of our staff, and customers is at the forefront of all we do.  We have put processes in place to ensure that your products are handled and packaged with safety in mind.  We are taking precautions to create a safe in-shop environment for all our products, including additional cleaning and using gloves when packaging. 

We are very grateful to our loyal customers during this moment in time. Our thoughts are with everyone that has been impacted. Thank you for your continued support as we negotiate these uncharted waters and we look forward to connecting at shop level very soon.  We wish you safety and good health. 

 

Sincerely,

Patrick Tier  Owner, Citizen Clothing

 

***Due to COVID-19 we are offering in store package handoffs and curb side pickups.  

Please note: Due to increased order volume and the rapidly evolving situation regarding COVID-19, some orders may experience shipping delays. We're taking all precautions where it comes to handling products; by cleaning all bags, surfaces, and using gloves for shipping items. 

In-Store Pickup: We offer free In-Store Pickup as an option for our local Victoria customers.  Simply select In-Store Pickup at Checkout and we will send you a message when it's ready.  See Shipping for more details here.