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Shipping & Handling

Shipping & Handling

Please note: Due to increased order volume and the rapidly evolving situation regarding COVID-19, some orders may experience shipping delays. We're taking all precautions where it comes to handling products; by cleaning all bags, surfaces, and using gloves for shipping items. 

In-Store Pickup

We offer free In-Store Pickup as an option for our local Victoria customers. Simply select In-Store Pickup at Checkout and we will send you a message when it’s ready. Bring a copy of your order, the credit card used for purchase and a photo ID to the store to pick up your order. Orders will be held for 7 days.

 

Orders

Typically, orders placed Monday through Friday (excluding holidays) are shipped within 1-2 business days. Orders placed Saturday and Sunday will ship out the following Monday (excluding holidays). Saturday delivery is currently not available.

It takes 1-2 business days for processing on all online orders Monday - Friday, excluding holidays.  All orders are processed the first business day on all Saturday, Sunday or holiday purchases.  We offer tracking on all orders unless otherwise noted, your tracking number will be emailed to you after your item has been processed.  All orders over $500 require a signature.  All shipping rates are listed in Canadian dollars. On international orders all duties, customs and taxes incurred are the responsibility of the customer. If you require any additional information regarding duties, customs and taxes in your country, please contact your local customs office.

 

Canada:

We offer free shipping on all orders over $150 (before applicable taxes) within Canada, we use Canada Post ground service for this option.

 

United States:

We offer free shipping on all orders over $150 (before applicable taxes) to the United States, we use Canada Post ground service for this option.

 

International Orders:

We offer shipping services from FedEx, Canada Post & DHL for all International orders. Some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information. Shipping promotions do not apply to international orders. You are responsible for import duties and taxes on your international order.

 

Please Note:

  • Currently we can only ship your order to one location.
  • In the event of merchandise damage or loss during transit, it is your responsibility to file a claim with the carrier.
  • If you refuse any shipments from Citizen Clothing, you are responsible for the original shipping charges, any duties, taxes, and/or customs charges that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your refund.

International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service. Make sure to include the returns form included in your package, and mail to the address below:

Citizen Clothing
Returns Department
551 Johnson St.
Victoria, BC, V8W 1M2
Canada